Return and Refund Policy

Atlas Kitchen Inc.

At Atlas Kitchen Inc., customer satisfaction is important to us. We supply commercial restaurant equipment and related products from multiple manufacturers, each of which may have different return and refund requirements.

1. Manufacturer Return Policies

All returns are subject to the applicable manufacturer's return policy, including eligibility requirements, return deadlines, product condition requirements, and any applicable fees.

Customers must contact Atlas Kitchen Inc. to obtain return authorization before returning any merchandise.

2. Return Eligibility

To qualify for a return, merchandise generally must:

• Be unused and in its original condition.

• Include original packaging, accessories, and documentation.

• Meet the manufacturer's return requirements.

• Receive return authorization before being shipped.

Return eligibility and deadlines vary by manufacturer and product. Customers should contact us promptly after delivery to confirm the applicable deadline.

3. Restocking Fees

Restocking fees may apply depending on the manufacturer's policy.

Any applicable restocking fees will be communicated to the customer before the return is authorized.

4. Shipping and Freight Charges

Original shipping and freight charges may be nonrefundable.

Customers are generally responsible for return freight costs unless otherwise agreed or required by applicable law.

Customers must not ship merchandise back without receiving return instructions and authorization.

5. Damaged or Incorrect Merchandise

Customers should inspect all merchandise upon delivery.

If an item arrives damaged, defective, or incorrect, please contact Atlas Kitchen Inc. promptly with the order number, photographs, and a description of the issue.

Freight damage should also be noted on the carrier's delivery receipt whenever possible.

Atlas Kitchen Inc. will assist with the applicable manufacturer or freight claim process.

6. Special Orders and Custom Equipment

Made-to-order, custom-manufactured, specially configured, and special-order equipment may be nonreturnable or subject to additional restrictions.

Customers should confirm cancellation and return eligibility before placing these orders.

7. Refund Processing

Once a return is authorized, received, and inspected, Atlas Kitchen Inc. will notify the customer of the refund decision.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Applicable restocking fees, nonrefundable freight charges, and other disclosed return costs may be deducted from the refund.

Refund processing times may vary depending on the manufacturer, payment provider, and financial institution.

8. Order Cancellations

Order cancellation requests must be submitted as soon as possible.

Cancellation eligibility depends on the manufacturer's policies and the order's processing, production, or shipping status. Cancellation charges may apply when disclosed and permitted by law.

9. Contact Information

For return requests, refunds, or assistance, contact:

Atlas Kitchen Inc.

Email: info@atlaskitcheninc.com

Website: https://atlaskitcheninc.com

Business Address: 6715 5th Avenue, Brooklyn, NY 11220, United States

Important: The business address listed above is not an authorized return shipping location. Return instructions and the appropriate return destination will be provided after authorization.

Nothing in this policy limits rights or remedies provided by applicable law.