Shipping Policy

Atlas Kitchen Inc.

At Atlas Kitchen Inc., we work with established manufacturers and distributors to provide reliable delivery of commercial restaurant equipment and kitchen supplies throughout the United States.

1. Shipping Availability

We offer shipping within the United States, subject to product availability, manufacturer shipping restrictions, and delivery location.

Shipping to Alaska, Hawaii, Puerto Rico, and other locations may require a separate freight quotation.

2. Shipping Charges

Shipping costs vary depending on the manufacturer, equipment dimensions, weight, delivery destination, and required freight services.

Some products may qualify for free shipping or manufacturer-sponsored freight promotions.

Any applicable shipping charges will be displayed at checkout or communicated through a written quotation before the order is finalized.

Additional services, including liftgate delivery, inside delivery, residential delivery, and special handling, may incur additional charges.

3. Order Processing and Delivery Times

Processing and delivery times vary depending on product availability, manufacturer location, and freight carrier schedules.

Estimated shipping and delivery dates will be provided when available.

Delivery estimates are not guaranteed unless expressly confirmed in writing.

Customers will be notified of significant known delays when reasonably possible.

4. Freight Deliveries

Large commercial equipment is generally shipped through freight carriers.

Standard freight delivery may be limited to curbside or loading-dock delivery, depending on the carrier and purchased service.

Customers are responsible for ensuring that the delivery location can accommodate the shipment and any necessary unloading equipment or personnel.

Additional delivery services must be arranged in advance.

5. Receiving and Inspecting Merchandise

Customers should carefully inspect all shipments upon delivery.

Before signing the delivery receipt:

• Inspect the packaging for visible damage.

• Verify the number of packages received.

• Note visible damage or shortages on the carrier's delivery receipt.

• Take photographs of any damage when possible.

If concealed damage is discovered after delivery, contact Atlas Kitchen Inc. promptly.

Damage claims are subject to applicable carrier requirements, manufacturer procedures, and legal protections.

6. Manufacturer-Direct Shipping

Some products are shipped directly from manufacturers or authorized distribution facilities.

Shipping methods, carrier selection, packaging, and delivery schedules may vary by manufacturer.

Orders containing multiple products may arrive in separate shipments.

7. Special Orders and Custom Equipment

Special-order, made-to-order, and custom-manufactured equipment may require additional production and shipping time.

Estimated delivery schedules will be communicated when available.

8. Delivery Address and Access Requirements

Customers are responsible for providing complete and accurate delivery information.

Please notify Atlas Kitchen Inc. before shipment if the delivery location requires a liftgate, appointment, limited-access delivery, or other special arrangements.

Additional carrier charges resulting from incorrect addresses, unsuccessful delivery attempts, or undisclosed access restrictions may be charged to the customer when disclosed and permitted by law.

9. Shipping Delays

Weather conditions, freight carrier disruptions, manufacturer production schedules, and other circumstances may affect delivery times.

Atlas Kitchen Inc. will make reasonable efforts to assist customers with shipment updates and delivery issues.

10. Returns and Shipping Costs

Returns are governed by our published Return and Refund Policy and the applicable manufacturer's return requirements.

Return freight charges and original shipping costs may be nonrefundable, subject to applicable law.

11. Contact Information

For shipping questions, freight quotations, or delivery assistance, contact:

Atlas Kitchen Inc.

6715 5th Avenue

Brooklyn, NY 11220

United States

Email: info@atlaskitcheninc.com

Website: https://atlaskitcheninc.com